Terms and Conditions of Sale
The following are the terms of the agreement between Prestige Plants and the buyer. The buyer agrees to review this contract prior to purchasing anything and purchase of a good or service shall be deemed acceptance of this Contract.

1. Your use of this website and any purchase made by you on this website of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts.

2. This website is directed at buyers who live in Europe only. If you inadvertently place an order with Prestige Plants Ltd and you live outside Europe then your payment will be refunded, less all applicable bank charges (currently approx. 4.5% of the total charge). The balance of your payment will be refunded within 7 working days.

3. Prestige Plants has taken care in the preparation of the content of this website. We have tried to ensure that information provided in the website is accurate. However, we make no representation and give no warranty of any kind in respect of the information. To the fullest extent permitted by the law Prestige Plants disclaims all warranties of any kind with respect to the content of this website.

4. Prestige Plants and its directors, partners or related companies shall not be liable for any losses or claims arising directly or indirectly from use of this website except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of Prestige Plants, its directors, partners or employees.

5. Prestige Plants respects the intellectual property rights of others and we respectfully request our users to do the same.

6. All content of this website is for information purposes only. You should make sure that you carefully read all product packaging and labels prior to use.

7. Any links on this website to other websites are provided for your interest only and Prestige Plants has no control over these sites and so no responsibility or liability for their content and the links do not imply any endorsement of content.

8. This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which Prestige Plants may accept or decline in its absolute discretion without having to give a reason.

9. In the event that an order is placed with Prestige Plants a Contract is deemed to be made at the point of a sale invoice being issued by Prestige Plants following checking of orders by our staff.

10. Prestige Plants will confirm acceptance of your online order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) forms the Contract between us.

11. Orders are processed online automatically via our fully secure servers. However, for those customers who prefer to call us and place their orders direct, we also have a PDQ terminal for this purpose.

12. Prestige Plants are not obliged to supply the goods to you until we have received payment in full.

13. Orders are normally despatched within three working days.

14. Prestige Plants will arrange for delivery of the products you order to the address which you specify. However, the time for delivery shall not be essential to the contract between us. Some recipients may be contacted to ensure delivery.

15. If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

16. All goods are checked by us prior to despatch to ensure that there is no existing damage. However, it is possible for items to be damaged in transit. All goods should be signed for as "unchecked" and any damage must be reported to us within three days after the delivery date either by email or by phone. We will not be liable for any loss or damage if you fail to do either of the foregoing.

17. If there is an error or any other delivery problem in respect of the products ordered, you must notify us either by email or by phone within three days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

18. In the unlikely event that our products do not meet your expectations or requirements, although being of merchantable quality, then by mutual agreement and upon return of the unopened goods to our premises (at your expense), we will initiate a refund on the value of the returned items, less a 25% restocking charge. Once the item(s) are received back in our office in good condition you will receive a refund within seven days. (See Distance Selling Regulations).

19. Prestige Plants reserves the right to make changes which do not materially affect the quality or performance of the products that it offers for sale.

20. In the unlikely event that you are dissatisfied with our product, unless we receive notification from you in writing within 7 days of receipt of the product and are given the opportunity to address the situation, we will not be responsible for any charge back fees made by our bank and this fee will be passed directly back to you. You will be requested by certified mail to reimburse us for the cost of the product (including postage and packing charges) together with the charge back fee.

21. The price of the products will be the price quoted in the website at the time we accept your order. Prices shown on the site are subject to VAT. At checkout, the final price will include all taxes and delivery costs.

22. Prestige Plants aim to deliver goods to you within the time indicated by us but we cannot give an exact delivery date. We also may on occasion deliver the goods in several consignments but will not charge any extra delivery for this. If we have not delivered the goods within 30 days of expected delivery then, unless otherwise agreed, you may cancel the Contract. We will refund any money paid by you.

23. Prestige Plants may correct any error appearing in the website or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

24. We endeavour to make shopping with Prestige Plants as pleasant and trouble-free as possible. However, on occasion, things can go wrong. If you are unhappy with our service for any reason, please use the 'Contact Us' link or call us directly. We will make all reasonable attempts to handle complaints within five working days.

25. The preceding terms and conditions shall apply to sales to persons dealing as consumers. For persons intending to purchase the product for resale, additional conditions may apply.

26. The Contract (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.

27. If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.

28. These terms and conditions do not affect your statutory consumer rights at any time.

29. Errors and omissions excepted.
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